Support Worker – Complex Care

Overview

Job Role: Support Worker - Days
Service: Creative Care - Leicester Complex Care
Hours per week: 42 Hours per week
Hourly Rate: £12.71
Location: Leicester

This role is only open to male applicants due to the preferences of the individuals we support.

Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted residential setting for adults with complex care needs. Our service supports individuals living with acquired brain injuries, learning disabilities, physical disabilities, and mental health conditions.

Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas. With a strong focus on person centred care, we provide 24hour care support tailored to each individual s needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive.

All individuals require support with behaviours that challenge, and we work closely with each resident to provide the best care possible.

While experience in care is welcome, it s not essential - full training is provided. We re looking for compassionate individuals who share our values and are dedicated to making a positive impact. You ll be a strong advocate for those you support, helping to create a nurturing, innovative, and inclusive environment where both residents and staff can thrive.

Job Title: Support Worker

Responsible to: Service Manager

Responsible for: The People We Support

Supporting rights, needs, choices and dreams
Seeing the possibility to make a difference in all that we do
Being financially responsible and economically sustainable
Embracing new technology and innovation
Appreciating every colleague s contribution

To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high-quality, personalised care through individual consultation, continued development, and learning.

• Colleagues
  • Mentor new colleagues during induction to support high-quality care delivery
  • Participate in supervision, observation and appraisal processes
  • Provide effective communication including accurate written reports
• Business
  • Follow WCL financial procedures
  • Act in line with the organisation s environmental and sustainability principles
• The People We Support
  • Help maintain a caring environment aligned with best practice, guidance and legislative requirements
  • Contribute to clear and effective communication with all stakeholders
  • Deliver high-quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement)
  • Seek and share the views and preferences of the people we support
  • Promote high levels of satisfaction among people we support, families, colleagues and commissioners
  • Support the Service Manager with complaints and concerns following WCL policy
  • Maintain positive relationships with families, the community, and external partners
  • Understand and implement safeguarding procedures
• Safeguarding
  • Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training
  • Recognise and report safeguarding concerns appropriately
• Health and Safety
  • Take reasonable care of your own and others  health and safety
  • Cooperate with the employer to ensure compliance with legislation
  • Avoid misuse of equipment or systems provided for safety
  • Support the Service Manager in maintaining a safe environment
• Data Protection
  • Respect confidentiality in line with the Data Protection Act 2018 and ISO
    27001
  • Use and share information only with authorised people and for authorised purposes

This job description is not exhaustive and may be amended to meet service needs.

Qualifications
Desirable: A recognised health or social care qualification

• Experience
  Additional relevant training or qualifications
  Essential:
  Evidence of wanting to professionally develop
  Willingness and ability to learn
  Desirable:
  Experience…