Night Support Worker – Complex Care

Qualifications

Desirable:

Night Support Worker

Creative Care - Leicester Complex Care Service

20 hrs per week

£12.71

Leicester

Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted residential setting for adults with complex care needs. Our service supports individuals living with acquired brain injuries, learning disabilities, physical disabilities, and mental health conditions.

Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas. With a strong focus on person‑centred care, we provide 24‑hour care support tailored to each individual's needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive.

All individuals require support with behaviours that challenge, and we work closely with each resident to provide the best care possible.

No two days are the same, just like the individuals we support. As a Support Worker, you'll be instrumental in delivering bespoke, person‑centred care. Every resident has a unique story and journey, and your role is to help them achieve meaningful outcomes, however big or small. From providing personal care and complex behavioural support to encouraging independence and building strong, trusting relationships, you'll receive all the training you need to make a real difference.

This is a rewarding opportunity to work with people who have complex care needs and to help them live life as fully and independently as possible.

• Training & Development:
  Access accredited and in‑house training courses. We cover the cost of your qualification, and upon completing Level 2 or above, you'll receive a £150 bonus (plus £50 for completing the Care Certificate).
• Discount Schemes:
  We cover the cost of your Blue Light Card, giving you access to discounts on childcare, shopping, and online courses.
• Refer a Friend:
  Earn a £200 bonus for each successful referral who joins Creative Care.
• Technology Support:
  Benefit from digital tools including rota and care planning apps, with full training provided.

While experience in care is welcome, it's not essential—full training is provided. We're looking for compassionate individuals who share our values and are dedicated to making a positive impact. You'll be a strong advocate for those you support, helping to create a nurturing, innovative, and inclusive environment where both residents and staff can thrive.

Support Worker

Service Manager

The People We Support

• Supporting rights, needs, choices and dreams
• Seeing the possibility to make a difference in all that we do
• Being financially responsible and economically sustainable
• Embracing new technology and innovation
• Appreciating every colleague's contribution

To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high‑quality, personalised care through individual consultation, continued development, and learning.

• Mentor new colleagues during induction to support high‑quality care delivery
• Participate in supervision, observation and appraisal processes
• Provide effective communication including accurate written reports

• Follow WCL financial procedures
• Act in line with the organisation's environmental and sustainability principles

• Help maintain a caring environment aligned with best practice, guidance and legislative requirements
• Contribute to clear and effective communication with all stakeholders
• Deliver high‑quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement)
• Seek and share the views and preferences of the people we support
• Promote high levels of satisfaction among people we support,…