Head of Pharmacy Operations - Medical Cannabis

Our client is one of the largest and fastest growing medical cannabis clinic and pharmacy groups in

the UK.

Established in 2023, the business was founded by a board of experienced GPs who had already built and managed large patient populations within traditional healthcare. The business idea came when one of the doctors in their network began privately prescribing medical cannabis and saw first hand where the system was falling short. They recognised that patients needed safe, regulated access delivered through a properly structured operation led by clinicians who understood both medicine and scale.

Having seen the positive clinical outcomes, the board committed to building a regulated structure that could responsibly increase patient access to medical cannabis.

Today, the company employs around 65 people. The clinic team operates fully remotely, delivering

consultations and ongoing care through a digital first model. The clinic operates alongside its own

attached pharmacy, giving the business full control of prescribing, dispensing and delivery within one regulated structure. Around 25 employees sit within the pharmacy team, managing dispensing and logistics, with medication prepared onsite and dispatched directly to patients’ homes. The model is efficient, compliant and not patient facing in a retail sense.

The business has also developed its own patient platform, allowing patients to manage appointments, prescriptions and treatment plans digitally. Clinicians have structured access to records and prescribing workflows, ensuring the operation runs smoothly behind the scenes.

• One of the most affordable medical cannabis providers in the UK
• One of the highest rated clinics based on patient reviews
• One of the most operationally efficient providers in the space

Now entering their next stage of growth, patient volumes are increasing, systems are evolving and

teams are expanding. The business is scaling with strong clinical governance and looking to increase operational foundations to support long term growth in a regulated healthcare environment. To help them on this journey they are now looking to hire a Head of Pharmacy Operations, to lead the integrated Pharmacy.

Our client is hiring a Head of Pharmacy Operations to take full operational ownership of the pharmacy and dispensary function. The business has scaled quickly. Patient volumes are increasing, the model is proven, and the foundations are strong. What is now needed is a senior operational leader who can bring structure, pace and accountability to the next stage of growth. This is a non‑pharmacist leadership role, designed for someone who thrives in regulated, high volume healthcare environments and knows how to drive performance through people, process and data.

You will work closely with the Superintendent Pharmacist, senior clinicians and executive leadership. Clinical leaders will retain responsibility for safety and governance. Your focus will be ensuring the pharmacy operation runs efficient, smoothly, compliantly, with clear performance standards whilst retaining a commercial focus. The current team is extremely experienced within healthcare and governance and therefore we need someone who understands business growth, and is more commercially focused, to help take the company to the next level.

This role requires someone comfortable operating in established healthcare teams and confident enough on GPhC regs to challenge constructively when needed. You should be able to implement structure, introduce measurable KPIs, improve workflows and elevate day to day operational discipline without compromising clinical standards. It is hands on, visible and influential. You will be expected to lead from the front, bring energy to the team and create a culture of accountability and continuous improvement.

This is not a maintenance role. It is an opportunity to shape how the pharmacy function operates as the business enters its next stage of growth.

• Lead the day‑to‑day operations of the pharmacy, dispensary, and dispatch teams.
• Translate growth plans into robust,…