Registered Deputy Manager; Adult Social Care

Trust We Care provides person‑centred support to adults with learning disabilities, autism, mental health needs, and other complex conditions across multiple supported living services. We're a growing organisation built on genuine compassion, transparency, and a deep respect for the people we support — and we invest just as much in our staff.

As our Registered Deputy Manager, you'll work closely with the Registered Manager to ensure the safe, high-quality delivery of support across all our services. This is primarily an administrative and operational leadership role — you'll be the crucial link between senior management, Team Leaders, and frontline staff, holding day‑to‑day oversight of service quality, compliance, and staffing across multiple services and locations across Leicestershire.

You’ll also deputise for the Registered Manager when required and form part of our Tier 1 On‑Call rota on a 3‑week rolling basis.

• Line manage Team Leaders, providing regular supervisions, performance reviews, and professional development support
• Lead on recruitment, inductions, and probation processes
• Monitor mandatory training compliance and support disciplinary procedures where needed
• Deputise for the Registered Manager in their absence

• Oversee daily running of multiple supported living services
• Conduct regular service visits, spot checks, and quality observations
• Support rota management, sickness cover, and staffing contingencies
• Maintain oversight of Support Plans, Risk Assessments, and person‑centred documentation

• Support full CQC compliance across all regulated activities
• Monitor and review audits covering care documentation, MAR charts, incident reports, finance, and health & safety
• Prepare for and support CQC inspections and regulatory reviews
• Act as a safeguarding lead alongside the Registered Manager

• Level 3 in Health & Social Care (or equivalent)
• Minimum 3 years' experience in supported living, mental health, or complex care settings
• Previous experience in a senior role — Team Leader, Deputy Manager, or similar
• Strong, working knowledge of CQC regulations and safeguarding legislation
• Confident managing compliance, audits, and quality assurance processes
• Excellent organisational skills with the ability to manage multiple services and dispersed teams
• Full UK Driving Licence and own transport (with business insurance)
• Proficient in basic IT skills (Windows OS, documents, spreadsheets, email, cloud sharing, video calls, etc.)
• Fluent English language ability, both written and spoken
• Level 5 in Leadership & Management (or willingness to work towards it)
• Experience supporting CQC inspections or regulatory reviews

• Compassionate, resilient, and calm under pressure
• Solutions‑focused with strong professional accountability
• Clear and confident communicator at all levels
• Flexible and proactive — able to adapt quickly to changing service needs
• Committed to person‑centred values and continuous improvement

• Office‑based with regular travel between supported living properties
• Participation in the Tier 1 On-Call rota (3‑week rolling, shared with Team Leaders)
• Emergency shift cover may occasionally be required
• Enhanced DBS disclosure required
• This role forms part of Trust We Care's registered leadership structure. The successful candidate must be able to meet CQC's fit and proper person requirements and may be required to complete a CQC fit person interview as part of their appointment.

Trust We Care reserves the right to amend this role in line with business needs. We are an equal opportunities employer and welcome applications from all backgrounds.