IUC Duty Shift Manager (Clinical

Location: Hybrid (Remote/Site) – regular on-site presence required, with occasional travel to other locations. A full list of our IUC sites / locations can be found on our website
Hours:37.5 hours per week

Start Date
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This position is expected to commence on 1 September 2026 and is subject to the successful outcome of an ongoing Urgent Care (UC) service redesign project.

Join Our Team as a Clinical Duty Shift Manager

We're looking for an experienced and resilient IUC Duty Shift Manager (Clinical) to join our Integrated Urgent Care (IUC) Operational Delivery Team. This is an exciting opportunity for a registered healthcare professional with IUC/111 experience to take a pivotal role in the real-time management of clinical operations, ensuring safe, effective, and responsive patient care across our network.

As the Clinical Duty Shift Manager, you'll be responsible for the real-time management of 111 and Clinical Assessment Service (CAS) clinical queues, working closely with operational colleagues to manage risk, resources, service performance, and patient safety.

You will act as a key clinical decision-maker, providing expert guidance, managing live operational risks, supporting escalation processes, and ensuring high-quality service delivery during operational shifts.

• Extensive career development and training opportunities
• A wide range of specialisms
• Physical and mental health support
• Refer a friend scheme
• Blue Light Card, Boundless card and Costco membership eligibility

Tailored CPD training delivered via our bespoke Learning Management System.

Great development and career progression opportunities.

I work closely with the senior operational team as well as the admin team and we all work very well together. It’s like a family, everyone is very welcoming, supportive and friendly.