Night Support Worker – Complex Care

Qualifications

Desirable:

Job Role: Night Support Worker
Service: Creative Care - Leicester Complex Care Service
Hours per week: 30 Hrs per week
Hourly Rate: £12.71
Location: Leicester
This role is only open to male applicants due to the preferences of the individuals we support.

Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted supported living setting for adults with complex care needs. Our service supports individuals with learning disabilities, physical disabilities, mental health conditions, and autism. Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas.

With a strong focus on person-centred care, we provide 24-hour support tailored to each individual's needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive. The individuals we support have a range of complex needs and all require support with behaviours. Our staff work closely with each individual using Positive Behaviour Support (PBS) approaches, person-centred planning, and specialist support strategies to promote positive outcomes and improve quality of life.

This service supports individuals with complex needs. The role requires resilience, confidence, and the ability to remain calm and professional in situations that can be physically and emotionally demanding. Successful candidates should be comfortable supporting individuals during periods of distress and be committed to promoting positive outcomes through person-centred and Positive Behaviour Support approaches. The role may involve responding to situations where individuals present physical challenges or behaviours of concern.

Staff must be able to respond safely, appropriately, and in accordance with agreed support plans, risk assessments, training, and relevant legislation.

No two days are the same, just as the individuals we support. As a Support Worker, you'll be instrumental in delivering bespoke, person-centred care. Every resident has a unique story and journey, and your role is to help them achieve meaningful outcomes, however big or small. From providing personal care and supporting individuals with complex behavioural needs, to encouraging independence and building strong, trusting relationships, you'll play a vital role in helping people live fulfilling and meaningful lives.

This role can be both physically and emotionally demanding. You will regularly support individuals who display behaviours that challenge and may be required to respond to incidents using de-escalation techniques, Positive Behaviour Support strategies, and agreed support plans. Successful candidates will need to remain calm, resilient, professional, and compassionate in challenging situations while maintaining the safety and wellbeing of the people we support, colleagues, and themselves.

Whilst full training will be provided, we are looking for individuals who are confident, emotionally resilient, and passionate about supporting people with complex needs. Previous experience supporting individuals with learning disabilities, autism, mental health needs, physical disabilities, or behaviours that challenge would be advantageous.

• Training & Development:
  Access accredited and in-house training courses. We cover the cost of your qualification, and upon completing Level 2 or above, you'll receive a £150 bonus (plus £50 for completing the Care Certificate).
• Welcome Bonus:
  Receive a £250 bonus - £50 after 4 weeks of service and £200 after completing 2 months.
• Discount Schemes:
  We cover the cost of your Blue Light Card, giving you access to discounts on childcare, shopping, and online courses.
• Refer a Friend:
  Earn a £200 bonus for each successful referral who joins Creative Care.
• Technology Support:
  Benefit from digital tools including rota and care planning apps, with full training provided.

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