Fertility Counsellor

comfortable working independently, be assertive, use initiative and judgement to implement new processes line manage other counselling staff, motivate others attend meetings, follow up actions prioritise workload, act under pressure conduct staff competency assessments, protocol review, directing complaints to the Quality Manager perform 'Welfare of the child' assessments be professional, liaising via telephone, email, in person and participating in online meetings excellent interpersonal skills, able to build rapport with patients, communicate with referring clinicians respond politely and empathetically to anxious and distressed patients, maintaining confidentiality process sensitive information in a fast-paced environment deal promptly and efficiently with urgent and routine enquiries, signpost to useful resources accurate correspondence, record keeping and database input, liaising with administrators high level concentration skills, understanding of medical terminology.competent

in word processing manage counselling appointment diary, ensure optimal clinic utilisation, flag capacity issueswork closely with doctors, nurses, administrators and laboratory staff resilient, cover colleagues in times of staff shortages, annual leave or sickness access to supervision, annual appraisal to focus on your development use specialist software for electronic patient consent

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years ). We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact,
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust: