Deputy HR Services Manager

Job summary

We are seeking an experienced and people-focused HR professional to join us as Deputy HR Services Manager and play a key role in shaping the employee experience at Loughborough University.

This is an exciting opportunity to manage and develop a team delivering high-quality, employee-centred HR services across the employee lifecycle, while driving continuous improvement, supporting organisational priorities and helping to create an inclusive and positive experience for our employees and managers.

As Deputy HR Services Manager:you will work closely with colleagues across Human Resources and the wider University to ensure our people processes are efficient, compliant and customer focused.you will manage a supportive team, provide specialist guidance and coaching on complex employee matters and help enhance the HR services function through data insight, process improvement and technology.

Main duties of the job About the Role Reporting to the HR Services Manager, you will:

Manage, coach and develop a high-performing HR Services team Deliver an excellent, employee-centred HR service across the employee lifecycle Act as a senior escalation point for complex HR queries and employee matters Use data insights to drive continuous improvements and inform decision-making

Support key university processes and committees, including Academic Promotion Work collaboratively across HR to improve processes, optimise systems and enhance the employee experience

Promote equity, diversity and inclusion in all that we do About You If you are passionate about delivering excellent HR services, developing high-performing teams and driving continuous improvement, we would love to hear from you.

You will bring significant HR experience gained within a large and complex organisation, alongside proven experience of managing and developing teams. You will have strong operational HR knowledge across the employee lifecycle, excellent stakeholder management skills and the ability to use data to improve services and inform decision making.

You will be a proactive and collaborative problem-solver with up-to-date employment law knowledge, experience of driving service improvements and a commitment to creating an inclusive and positive workplace.

About us Based in the Heart of UK, Loughborough University is one of the country's leading universities, as such we understand the importance of investing our staff and their professional development.

Our Benefits At Loughborough, our benefits are designed to support your life inside and outside of work, helping you to thrive and feel valued as part of our community. Examples of our benefits include:

Time off
-generous holiday allowance, including 14 university closure days and bank holidays, with the option to buy extra through our holiday purchase scheme.

Where you work- access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus, plus an exciting community at our London campus on the Queen Elizabeth Olympic Park Financial Wellbeing
-competitive pay, two excellent pension schemes, and everyday savings opportunities.

Support for you and those close to you
-through our range of family leave options, as well as access to an on-site nursery at our East Midlands campus, flexible and hybrid working options.

Health and Wellbeing-discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support.

Travel and sustainability- access to our electric vehicle and cycle-to-work schemes, as well as a variety of travel offers to support sustainable commuting.

Discover more about the full range of rewards and benefits at Loughborough University.

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