Service Desk Technician
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-01-26
Listing for:
Reed Technology
Full Time
position Listed on 2026-01-26
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Initial 2‑month contract (likely to extend)
£25-£28 per hour (Umbrella)
On‑site - Leicester
REED Technology are working with a client who require an experienced Service Desk / First‑Line Support professional is to support a large public‑sector organisation's ICT Operations team.
Key Responsibilities:
Logging and managing incidents and requests via the Service Desk
Providing first‑line technical support (hardware, software, Microsoft environments)
Installing and configuring PCs, laptops, printers and peripherals
Resolving issues in line with ITSM processes and SLAs
Escalating complex incidents and working with wider ICT teams
Supporting basic reporting, documentation and service improvements
Skills & Experience:
Previous experience in a Service Desk or IT Support role
Strong customer service and communication skills
Microsoft Windows / Office 365 support experience
Knowledge of IT service management processes (Incident, Change, Problem)
Public sector experience desirable
On‑site role. May involve some planned out‑of‑hours work.
If you are available and interested in this opportunity, please apply using the link provided
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×