IT TRAINER

The IT Trainer will be responsible for assessing training needs, developing engaging learning materials, and delivering high-quality IT training programs to employees or clients. This role requires a dynamic professional with strong technical expertise, excellent communication skills, and the ability to simplify complex concepts for diverse audiences.

• Assess organizational or client IT training needs through surveys, interviews, and performance data.
• Design and develop engaging training materials, including manuals, e-learning modules, and presentations.
• Deliver instructor-led training sessions (in-person or virtual) on topics such as Microsoft Office, cybersecurity, networking, cloud computing, and company-specific systems.
• Provide one-on-one coaching or group workshops to improve technical competencies.
• Evaluate the effectiveness of training programs through feedback and performance assessments, implementing improvements as needed.
• Maintain up-to-date knowledge of current technologies, software, and instructional methods.
• Support onboarding programs by training new hires on internal IT systems and processes.
• Collaborate with IT and HR departments to align training content with business goals.
• Troubleshoot basic technical issues during training sessions.
• Maintain accurate training records and produce reports on participation, progress, and outcomes.