Service Desk Analyst

Overview

Adecco is recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is an initial 6‑month temporary role.

You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast‑paced environment with conflicting priorities, always keeping customer service at the forefront of everything you do.

Monday – Friday on a rotating weekly shift basis:

• Week 1: 7 am – 3 pm
• Week 2: 8 am – 4 pm
• Week 3: 9 am – 5 pm

• Working within a team of 8 Service Desk Analysts, you will provide technical support to our user base via telephone, email, self‑service portal and face‑to‑face (70% of time).
• Managing request fulfilment, escalations, ad‑hoc jobs and project activities (30% of time).

• Take inbound IT support requests and log them in Service Now.
• Aim for first‑line fixes where possible.
• Escalate unfixable issues to 2nd and 3rd line support.
• Meet internal clients at the desk to assist with hardware and software issues, aiming to resolve at first line.
• Reset passwords using Active Directory (AD).
• Assist users with multi‑factor authentication issues.
• Assist users when new technology is rolled out.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.