Implementation Lead

Join to apply for the Implementation Lead role at Capita
.

• Proven experience implementing Cornerstone LMS in complex, multi-stakeholder environments.
• Relevant Cornerstone implementation certification.
• Strong understanding of LMS configuration, user management, content workflows, and reporting.
• Relevant industry certifications, such as MCSE.
• In depth experience of design, implementation, and management of relevant technology stacks.
• Strong technical knowledge of architecture, operations, and security of relevant technology stacks.
• Experience with public sector learning.
• Experience in service design, accessibility, and instructional design.
• Excellent stakeholder engagement and communication skills.
• Strong analytical and problem‑solving skills.
• Ability to work independently and as part of a team.
• Keeping abreast of emerging trends and technologies in related technologies.

• Designing and implementing enterprise applications to meet business requirements and security standards.
• Managing and maintaining enterprise applications, including servers, agents, policies, and tasks.
• Troubleshooting and resolving issues such as server performance, agent deployment, and policy enforcement.
• Developing and implementing security policies and procedures to ensure the confidentiality, integrity, and availability of the application.
• Providing technical guidance and support to other team members and operations.
• Working closely with other IT teams to integrate systems and applications.
• Monitoring and analysing system performance metrics to identify and resolve issues proactively.
• Developing and maintaining documentation related to McAfee ePO environments and procedures.

• Lead the technical and functional implementation of the Cornerstone LMS, including configuration of learning paths, user roles, content hierarchies, and workflows.
• Coordinate workshops to map user groups, content flows, and admin requirements across audiences.
• Oversee platform walkthroughs and demos for internal teams and stakeholders.

• Co‑ordinate LMS implementation activities with integrations for data exchange, reporting, and automation of learning operations.
• Collaborate with designers and technical leads to ensure configuration meets end‑to‑end solution requirements and resolve platform gaps.
• Review and input on technical integration documentation.

• Liaise with internal teams, Cornerstone representatives, and government stakeholders to align implementation with strategic goals.
• Support training plans for admin groups and helpdesk users, including train‑the‑trainer models and platform onboarding.

• Maintain and update the integrated program plan with milestones, dependencies, and risks relating to implementation.
• Provide regular updates to governance boards and escalates issues as needed.

• Remote working with occasional travel – work from wherever you’re happiest in the UK.
• 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period.
• Paid volunteering day with a charity of your choice.
• Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave.

We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you’re ready to make an impact and grow your career, Capita is the place for you.

Check out our website

• Mid‑Senior level

• Contract

• Information Technology

• IT Services and IT Consulting