Delivery Enablement Lead

Job Posting Title Delivery Enablement Lead### Description & Requirements
** Be part of something great
** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
** Role Summary
** We are looking to recruit 2 x Delivery Enablement Leads that will be embedded business partners to defined services, regions, or value streams.  The scope is end-to-end delivery performance enablement (volume, quality, SLA, customer outcomes).  Delivery Enablement Leads are accountable for stable, predictable, and sustainable service delivery. Operating as trusted strategic partners to operational leadership, they execute the enablement strategy defined by the Head of Service Delivery Enablement across the breadth of the operation, focussing on priority areas as demand requires.

These roles focus on anticipating risks and driving systemic improvements that enhance delivery resilience and performance.
** Specific Accountabilities:
**** 1. Enablement Strategy Execution
** Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires. Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
** 2. Delivery Monitoring & Risk Anticipation (forward facing)
**** 3. Risk Prevention & Assurance
** Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.

Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
** 4. Rapid Stabilisation Leadership
** When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans. Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
** 5. Systemic Improvements (backward facing)
** Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today. Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head’s improvement priorities.
** 6. Strategic Stakeholder Partnership
** Operate as a trusted advisor to operational leaders and cross functional partners. Provide constructive challenge on delivery plans, trade-offs and risk exposure. Align stakeholders around shared delivery outcomes, even where priorities differ.
** Qualifications & Experience
**** Essential:*
* • Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
** Desirable:*
* • Bachelor’s degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or Agile

PM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
** Individual

Competencies:

*
* • Excellent communication at all organisational levels
• Calm, decisive and solution focused under pressure
• Pragmatic and outcome oriented
• Credible with senior leaders and frontline teams
• Able to…