Workplace Operations Lead

You will be joining this rapidly growing service line responsible for all Modern Workplace and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, AMO, Cloud technology and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies.

We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit.

• Service Operational Governance
  • Provide operational leadership across all BAU workplace teams, including:
  • Supporting the Workplace Solutions lead
  • Messaging and Collaboration
  • Identity Management
  • Workplace Infrastructure
  • Desktop Services
  • Offshore Workplace Operations
  • Ensure high performance, operational efficiency, and adherence to best practices across teams.
  • Drive governance and compliance with organizational policies and industry standards.
• Stakeholder Management & Reporting
  • Deliver regular reports on workplace operations to Service Management, Service Operations, and key client stakeholders.
  • Act as the key liaison between workplace teams and stakeholders, ensuring transparency and alignment of objectives.
• Collaboration & Transformation Initiatives
  • Work closely with the Modern Workplace Solutions Lead to ensure successful execution of transformation initiatives, projects and BAU activities.
  • Partner with the UX Manager to incorporate user‑centric improvements and CSI activities into workplace operations.
  • Working with the Modern Workplace Solutions Lead to facilitate a smooth transition of new solutions and process enhancements throughout their life cycle.
• Process Optimization & Continuous Improvement
  • Review, refine, and optimize operational processes, procedures, and workflows to enhance efficiency and effectiveness.
  • Work with the Workplace Lead to identify areas for improvement within BAU team structures and provide recommendations to the Delivery Director.
  • Help implement strategies to enhance workplace operations while maintaining flexibility for future innovations in line with Workplace Lead and account leadership initiatives.

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities.

In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

• Proven experience in workplace operations leadership, governance, and service management.
• Strong understanding of messaging, collaboration tools, identity management, infrastructure, and desktop services.
• Expertise in stakeholder communication, reporting, and strategic decision‑making.
• Ability to drive process optimization, transformation initiatives, and continual service improvements.
• Experience managing onshore and offshore teams in a fast‑paced enterprise environment.
• Passion for improving patient experiences and advocating for patient needs within a healthcare environment.
• Proven experience in customer experience management, preferably within a healthcare or NHS setting.
• Good understanding of NHS policies and regulations related to patient care and service delivery.
• E…