Apprentice Service Desk Analyst

Role Overview

We have an exciting opportunity for an Apprentice Service Desk Analyst to join our Secure Managed Services team. In this role you will work closely with our clients to deliver, support, and maintain high quality cloud-based solutions to help our customers become more successful. This is an ideal role for people who are passionate about creatively solving problems and delivering outstanding customer service.

The apprenticeship takes place over an 15-month period where you will:

• Gain a nationally recognised qualification in applications support (Level 4 Apprenticeship Standard)
• Learn on the job alongside receiving external training and coaching.
• Develop experience across multiple projects, clients, and sectors.
• Broaden your understanding across key application support specialisms, such as:
• Provide advice, training, and support on technology applications
• Roll out upgrades and new technologies internally and with customers
• Provide change management support
• Assist with planning of IT projects

• Work as part of the wider FSP Secure Managed Services team to deliver, maintain, and continuously improve the applications and services we deliver to our clients.
• Support and manage Incidents and Service Requests.
• Produce technical, and ‘end‑user friendly’ knowledge, guidance & documentation.
• Stay up to date with the latest technology developments and promote these within your interactions with the team and our clients.
• Contribute to initiatives and share knowledge as part of the FSP technical community.
• Support our clients within the Microsoft suite of services and applications, including Microsoft 365, Azure, Endpoint, Power Platform, and Dynamics 365, as well as working with some bespoke applications.

• A-levels or equivalent (must have a level 2 in both English & Maths)
• Passion for technology and driven to keep up to date with new and evolving technologies
• Able to communicate technical concepts to non‑technical people
• A passion and dedication to learn
• Possess analytical skills, and capable of researching resolutions for new and unknown technical issues.
• Have lived in the UK or EEA for the past 3 years.

• Strong alignment with FSP values and ethos
• Commitment to teamwork, quality and mutual success
• Proactivity with an ability to operate with pace and energy
• Strong communication and interpersonal skills
• Dedication to excellence and quality

FSP is a leading consultancy specialising in Digital, Security and AI solutions. Our success is enabled by our unwavering commitment to excellence, our people centric culture alongside best‑in‑class operations, ensuring impactful and sustainable outcomes for our clients.

As a long standing and highly accredited Microsoft Partner, with extensive solution designations, we partner with clients across a range of commercial sectors, enabling digital transformation, innovation and robust cyber security.

We navigate the complexities of data sensitivity, confidentiality, governance and compliance. We blend strategic insight, depth of technical expertise, delivery and operational excellence to meet the specific requirements outlined.

We take a collaborative, one team approach with our clients to drive sustainable change, providing outstanding client experience and delivering exceptional results that are aligned with business priorities.

Our commitment to security and quality is reinforced by our ISO
27001 and ISO
9001 certifications (UKAS), as well as our CREST approved penetration testing and SOC capabilities. Additionally, we are an IASME Cyber Essentials Certification Body and Cyber Essentials Plus certified.

Find out more about our accolades here:

At FSP, we are committed to providing:

• A collaborative and supportive environment in which you can grow and develop your career
• The tools and opportunity to do work you can be proud of
• A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
• Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
• Industry leading coaching and mentoring
• Co…