Client Support Advisor

With headquarters in Leicester and a nationwide network of laboratories and offices, offering a wide range of Construction Materials Testing, Surveying and Monitoring services, CTS (a Phenna Group Company) is the go-to partner of choice, supporting all sectors of the construction market including residential, commercial, rail, road, airports, tunnelling, mining and utilities as well as brownfield regeneration

Due to expansion and increasing workload we are looking for a friendly and motivated Client Support Advisorto join our team, previous experience is not required as we will provide all of the training necessary for you to succeed and progress.

The position is based in our chemistry & microbiology laboratories division, located at the Leicester City centre laboratory.

• Answering incoming calls from clients & suppliers
• Conduct outbound calls to clients providing various updates/information
• Manage client queries through to completion
• Liaise with the Technical and Operational Teams
• Arrange sample container deliveries and sample pick ups
• Pack and ship sample container order requests
• Draft and issue client reports
• Assist with end of month invoicing/accounts duties
• Perform administrative duties including digital conversion of paperwork (scanning)
• Ensure all reports/records are stored and retained appropriately
• Follow all procedural requirements set out by the ISO
  17025 QMS
• Provide occasional emergency cover for collection drivers (Driving licence required)

• Very good oral, written and numeracy skills
• GCSE grade C or above in maths and science (or equivalent)
• Highly Computer literate (MS Office Applications)
• Previous work experience within a technical administrative role would be advantageous

At CTS we offer a career not just a job. In your first six months you will develop your skills in the role to become fully proficient in a wide range of tasks. On successfully passing your 6-month probationary period, you will automatically progress to Level 2.

Once at Level two, your skills and knowledge will grow further and at this stage the accounts and invoicing side of the role will be fully introduced into your daily tasks. Within around 12 - 18 months your next step is Level 3 and from there you will continue to progress and grow adding new competencies to your now very impressive knowledge as well as your ability to support our clients.

The speed at which you progress is ultimately down to you and how you apply yourself in the role.

• Starting salary £25,396.80 (paid at £12.21 per hour)
• 40 hour working week
• Any overtime worked paid at 1.3 times basic rate of pay
• 25 days annual leave (plus bank holidays)
• Workwear provided
• Healthcare plan
• Contributory pension scheme
• Perkbox rewards platform
• Cycle to work scheme
• Tech pack purchasing scheme
• Personal development and training
• Enjoyable and fulfilling work environment

Headquartered in Nottingham, UK, Phenna Group's aim is to invest in and partner with selected niche, independent Testing, Inspection, Certification and Compliance (TICC) companies that serve a variety of sectors, ensuring customers' peace of mind by delivering first class assurance and consultancy services. With a diverse portfolio of companies across the Built Environment, Infrastructure, Niche Industrials, Food and Life Sciences and Compliance and Certifications, Phenna Group is dedicated to supporting customers in regulated sectors by delivering mission-critical services with a focus on quality and deliverability.

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