Service Manager - Supplier Enablement

Barclays is seeking a Service Manager - Supplier Enablement to deploy and govern third‑party supplier technology projects within our supply chain. The role blends service management, cyber security oversight, project delivery, and risk identification to ensure suppliers meet Barclays’ technical, operational, and regulatory standards. This is a proactive role, with up to 30% travel, focuses on collaboration, governance, incident management and stakeholder influence.

You will be responsible for:

• Ensuring suppliers align with Barclays’ architectural standards, security controls, and operational processes.
• Identifying and managing technology and operational project change across the supplier lifecycle.
• Acting as the primary liaison between suppliers and internal teams (Cyber, Architecture, Risk, Procurement, Operations).
• Incident management responsibilities.
• Integrating new IT based deliverables into Barclays’ service environment, ensuring alignment with architecture and security requirements.
• Leading project teams during supplier‑related deliveries, ensuring service readiness, operational acceptance, and smooth transition to BAU.

To succeed as a Service Manager - Supplier Enablement, you will need:

• Background in IT service management, IT incident management, technical account management, or technology project delivery.
• Strong understanding of IT architecture, cyber security principles, and risk frameworks.
• Ability to identify risks early and challenge suppliers on technical and security topics.
• Experience working in regulated environments, ideally financial services.
• Experience working in a small team of delivery focussed SMEs.
• Excellent communication, stakeholder management, and analytical skills.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job‑specific technical skills.

This hybrid role can be located anywhere within the UK with the expectation of 2 days onsite from one of our strategic locations.

To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.

• Development of strategic direction for IT Services, including the implementation of up‑to‑date methodologies and processes.
• Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.
• Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
• Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
• Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s change and compliance functions.
• Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc.
• Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients.
• Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

• To advise and influence decision making, contribute to policy development and take…