Enterprise CSM – EMEA Adoption & Growth

Overview

We're seeking an experienced Enterprise Customer Success Manager to work with our EMEA clients.

• Be a trusted advisor for your assigned base of Neat customers in terms of product implementation and user adoption.
• Develop & foster long-term relationships with the core stakeholders within the assigned account base.
• Plan & conduct a series of low-touch adoption initiatives to support your smaller customers in region.
• Plan & deliver onboarding & training for new customers.
• Coordinate & conduct regular check-ins to share best practices, provide use case examples for leveraging key product functionality and communicate new feature releases & enhancements.
• Scope out the possibility to build reference cases in collaboration with Neat Marketing.
• Facilitate roadmap walkthroughs in collaboration with Neat Product Management.
• Closely manage & nurture accounts to identify opportunities, account health issues & eliminate risk factors.
• Collaborate closely with all relevant internal stakeholders such as Sales, Marketing, Technical Support and Product Management for optimal account support.