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SaaS Implementation Lead — Customer Delivery & Adoption
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-06-21
Listing for:
Zendesk UK Ltd ( UK)
Full Time
position Listed on 2026-06-21
Job specializations:
-
IT/Tech
Technical Support, IT Consultant -
Customer Service/HelpDesk
Technical Support
Job Description & How to Apply Below
Zendesk UK Ltd is seeking an Engagement Manager to lead the onboarding and implementation for newly signed customers. This role involves managing multiple projects, coordinating cross-functional teams, and ensuring customer satisfaction through effective communication and problem-solving.
The ideal candidate will have over 5 years of experience in customer-facing roles, specifically within SaaS environments, and possess excellent project management abilities using tools like Jira and Asana. This position offers opportunities to make a significant impact on customer success.
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