ServiceNow Technical Consultant - SC Clearance Required

We are seeking a skilled Service Now Technical Consultant to join our team supporting IBM and their public sector account. In this role, you will be responsible for delivering expert configuration, ongoing maintenance, and strategic guidance across the Service Now platform. As a Service Now Technical Consultant, you will act as a trusted advisor, driving successful implementations and building strong relationships with stakeholders.

Join us and play a key role in the success of our Service Now programmes within the public sector. If you are passionate about helping organisations maximise their IT service management capabilities, we would be excited to hear from you.

• Lead the development of a tailored Service Now strategy that balances value and effort while aligning to ITIL processes
• Prepare cost-benefit models and support solution design, including effort estimation and costing
• Configure and maintain Service Now modules, with a focus on ITSM, ITOM, Incident, Problem, Change, and Release Management
• Deliver training and support to users, ensuring a smooth transition to the Service Now platform
• Work closely with IBM teams, clients, and external partners to coordinate the successful deployment of Service Now solutions
• Bachelor's Degree

• Extensive hands-on experience in advanced Service Now development, configuration, and customisation, including scripting, Glide API, Flow Designer, Integration Hub, and custom app development. Certified Service Now Architect and Implementation Specialist.
• Proven ability to design and implement end-to-end Service Now solutions aligned to platform best practices and ITIL processes.
• Strong technical expertise across ITOM (Discovery, Service Mapping, Event Management), ITSM (Incident, Problem, Change, CMDB), IRM/GRC, and HRSD, including integrations and workflow automation.
• Excellent communication and leadership skills, with the ability to engage effectively with clients and technical teams.
• Capable of working independently and managing multiple projects simultaneously.

This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).

• Knowledge of core web technologies such as XML, HTML, and web services, along with key technical components including LDAP, VPN, and SSL. Experience working within Agile and Scrum delivery frameworks.
• Familiarity with Dev Ops practices and related tooling for automation and continuous delivery.
• Understanding of major cloud platforms, including AWS, Azure, or Google Cloud

• Service Now Implementation Specialist certifications (e.g., ITSM, ITOM, HRSD, IRM)
• Service Now Developer Certification
• Cloud certifications such as AWS Practitioner, Azure Fundamentals, or Google Cloud Digital Leader
• Agile or Scrum certifications (Scrum Master, AgilePM), Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

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