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Field IT Support Engineer – Second Line
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-08-16
Listing for:
Academia Ltd
Full Time
position Listed on 2026-08-16
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Academia Ltd. is seeking a Support Engineer (2nd Line) who will work field-based across the East Midlands. This role requires strong customer service, ownership of tickets, and effective escalation when needed.
You will work with IT Managers, Customer Experience, Professional Services, and IT Security teams to ensure client data and networks are secure. The position involves face-to-face client engagement, onsite support, remote assistance, walk-ins, phone, and email.
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