Team Leader - Information Security Incident Response

hackajob is partnering directly with NEXT to hire for this role.

The Role:

Protecting our digital footprint takes expertise, collaboration and a commitment to keeping people safe. Leading the team responsible for safeguarding NEXT's IT assets, you will support 15,000 colleagues and £4.9 billion in revenues across our retail stores and eCommerce platform. Working closely with the Security Operations Manager and cross-functional engineering teams, you will drive daily threat response, proactive threat hunting and security control improvements.

We offer a hybrid working setup balancing office life with home flexibility, alongside continuous opportunities to collaborate with specialist teams to support your professional growth. What You'll Take On:
Manage and mentor a team of up to 10 Security Analysts, overseeing daily workloads, shift rotas and development reviews. Lead incident response and remediation efforts as the primary escalation point, ensuring alerts are investigated within defined SLAs. Oversee forensic evidence collection and collaborate with Threat Management specialists to run realistic security simulations. Drive the continuous improvement of technical security controls, procedures and regular performance reporting packs.

Support 24/7 environment monitoring through out-of-hours escalation cover and assist with seasonal budget management. What You'll Bring:
Proven Information Technology experience, ideally within a corporate or retail environment. Leadership experience managing teams, including performance reviews and resource planning. Demonstrable comprehension of information security concepts, including malware, attack vectors and emerging threats. Familiarity with industry security standards such as PCI-DSS or ISO
27001, backed by relevant security certifications. Strong communication skills, acting as a calm, clear bridge between technical teams and senior management under pressure. Experience creating operating procedures, automation processes and reporting packs to measure team progress. Commercial awareness to manage seasonal budgets and adapt flexibly during peak trading periods or unsociable hours. A collaborative mindset focused on mentoring colleagues, driving technical skill development and maintaining high professional standards.

LI-LE1 LI-Hybrid