Master Data Governance & Quality Lead - Customer

Customer Master Data Governance & Quality Lead

UK – Derby

Temporary role – 1 Year Fixed Term

The Customer Master Data Governance & Quality Lead manages the processes for maintaining Customer master data objects in SAP. Applying data governance principles, the role ensures this key master data is appropriately governed, relevant, accurate, and fit for purpose.

GBS Systems & Data Lead

The Customer Master Data Governance & Quality Lead is responsible for delivering the governance processes for the management of Customer master data objects in SAP. Acting as primary data steward for this master data, the role ensures all Customer master data changes are managed through the correct governance process, to the agreed quality and SLA’s. Closely working with data owners to agree the data handling and usage requirements addressing data quality issues and ensuring the Customer master data is accurate and fit for purpose.

Providing operational insights to ensure data is managed correctly throughout its lifecycle.

• Governance Framework & Strategy
• Own the creation and maintenance of Customer master data policies, standards, and processes for managing data throughout its lifecycle.
• Define who is accountable for specific Customer data assets and establish protocols for how data should be accessed, used, and protected.
• Develop and lead governance initiatives to improve process and data quality, acting as a responsible master data steward.
• Data Quality & Integrity
• Design, measure, and improve data quality standards across the organisation for master data in scope.
• Ensure the integrity of master data between systems and improve the accuracy and quality of data available to stakeholders.
• Design performance tracking of the Customer master data processes to measure whether data is delivering value as expected.
• Identify data improvement initiatives and prioritise delivery by working closely with the relevant master data owners.
• Business Partnering & Operational Support
• Provide subject matter expertise (SME) on the management of Customer data used across the organisation.
• Partner with data owners and business stakeholders to improve the efficiency and value of processes by ensuring the right data is available at the right time without errors.
• Establish trust by providing confidence that data is reliable and transparently managed, supporting data-driven decision-making.
• Culture & Education
• Support the development of a data-driven culture through the delivery of training, reporting, and education initiatives related to Customer data.
• Support business and projects by providing specialised data SME knowledge.

• Bachelor’s degree in Data Management, Information Systems, Business Administration, or a related field.

• 6+ years of experience in Customer master data governance, data quality management, or related roles.
• Proven experience with data governance frameworks, data lifecycle management, best practice Customer data management.
• Proven hands-on experience with SAP Customer master data.
• Experience in collaborating with cross-functional teams and managing relationships with data owners and stakeholders.
• Demonstrated ability to lead data quality improvement initiatives and implement governance strategies.
• Experience in fostering a data-driven culture.
• Experienced in delivering Continuous improvement initiatives and automation of manual processes.

• Technical / Functional Knowledge:
  Strong understanding of data governance principles, data quality standards, and end-to-end data lifecycle management. Strong understanding of Order to cash process areas.
• Problem Solving:
  Ability to identify and resolve…