Senior Service Desk Analyst; 2nd Line Lead
Listed on 2026-10-11
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, IT Business Analyst
Digital Waffle in Leicester is seeking a Senior Service Desk Analyst (2nd Line) to act as the technical expert on the Service Desk, handling escalations, supporting major incidents and upholding service standards. This hybrid role reports to the Service Desk Manager and offers opportunity to progress into leadership.
You will mentor colleagues, share knowledge and drive continuous improvement in a fast-paced IT environment. Strong ITIL knowledge and Microsoft 365 proficiency are valued.
We have an opening for a Senior Service Desk Analyst (2nd Line) — Lead & Improve in Leicester, England, United Kingdom within IT & Technology, Engineering.
Our organisation is growing, and we are hiring a Senior Service Desk Analyst (2nd Line) — Lead & Improve in Leicester, England, United Kingdom.
This opportunity is for the Senior Service Desk Analyst (2nd Line) — Lead & Improve role at Digital Waffle.
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