Senior 2nd Line Service Desk Analyst - Hybrid
Listed on 2026-10-11
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IT/Tech
HelpDesk/Support, IT Support, Technical Support
Digital Waffle in Leicester (Hybrid) is seeking a Senior Service Desk Analyst (2nd Line) to act as the technical escalation expert on the Service Desk and mentor colleagues. You’ll drive continuous improvement and support major incidents to maintain high service standards.
You will guide First/Second Line staff, handle escalations, and help improve knowledge bases while collaborating with IT teams and suppliers. Opportunities for leadership growth exist.
We have an opening for a Senior 2nd Line Service Desk Analyst
- Hybrid (Leicester) in East Midlands, England, United Kingdom within IT & Technology, Engineering.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior 2nd Line Service Desk Analyst
- Hybrid (Leicester) role in the description above.
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