IT Support Field Engineer East Midlands

At OFG, we work smarter so you can spend more time doing what makes you happy!

Job Title: IT Support Field Engineer within East Midlands

Hours: 37.5 hours per week | Monday–Friday 8.30am-4.30pm

Salary: £35,000 per annum

Contract:
Permanent | Full Time

UK applicants only | No sponsorship

At OFG Education, we believe every student deserves an education designed around who they are. Through high expectations, deep expertise and truly personalised education, we help students realise their potential and prepare for successful futures.

Building on more than 20 years of experience, we are bringing our approach to more students and communities around the world. Across the UK, Iberia and the Gulf, our schools combine the strength, expertise and high standards of an international education group with the individuality of each school and the communities they serve.

Whatever your role, joining OFG Education means contributing to our shared ambition: empowering every student to succeed through truly personalised education.

Provide 2nd/3rd line support services as part of a wider team of experienced engineers to assist with the company's progression. The post holder would be responsible for assisting, fixing and maintaining general service requests, incidents and problems for multiple sites across the East Midlands region, escalating where necessary and assisting the wider IT Team with investigations and rollouts of new technology.

• Resolve incidents, major incidents, service requests and technical problems, keeping users informed.
• Act as the escalation point for 1st and 2nd line support engineers.
• Manage relationships with assigned sites and provide on-site and remote IT support.
• Work with IT management, infrastructure and applications teams to improve services and resolve issues.
• Conduct root cause analysis and implement preventative measures for recurring problems.
• Manage P1 cyber and infrastructure incidents.
• Administer user accounts, permissions and access across Active Directory, Microsoft 365, Azure AD and Google Workspace.
• Support Windows servers, applications, printers, laptops, mobile devices and cloud telephony.
• Manage SharePoint, file servers, Jamf, Intune, web filtering and network equipment.
• Maintain knowledge base articles and share technical knowledge across the IT team.
• Follow company policies on safeguarding, health and safety, data protection and equality.

• 3–5 years’ experience in 2nd/3rd line IT support or an MSP.
• Strong knowledge of Windows desktop and server environments.
• Experience with Active Directory, Microsoft 365, Azure and Google Workspace.
• Understanding of networking, including LAN/WAN, Cisco Meraki and Smoothwall.
• Experience with Jamf or Microsoft Intune.
• Strong troubleshooting, scripting, IT security and compliance skills.
• Knowledge of hardware, software, operating systems and service desk tools.
• Experience with ITIL processes, incident management and knowledge base documentation.
• Desirable knowledge of virtualisation, network management tools and VoIP systems.

• Excellent communication, customer service and problem-solving skills.
• Ability to prioritise workloads, meet deadlines and work under pressure.
• Strong organisational skills, attention to detail and ownership of issues.
• Ability to work independently, collaborate with teams and manage challenging customers.
• Relevant IT qualification or ongoing professional development is desirable.

The post holder will be expected to travel to schools and office locations in the UK when required.

The post holder will be expected to do training and keep professional qualifications up to date and relevant to the post.

• Life Assurance
• Pension scheme with flexible contribution…