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ICT Operations and Service Delivery Manager
Job in
East Midlands, Leicester, Leicestershire, LE1, England, UK
Listed on 2026-10-31
Listing for:
The Methodist Church in Britain
Full Time
position Listed on 2026-10-31
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, IT Specialist
Job Description & How to Apply Below
This permanent post sits in Amber Valley Borough Council's ICT team, leading the operations and support function that keeps its technology running. The work centres on running reliable, secure services, managing infrastructure, cloud and telecoms, and overseeing suppliers and contracts. It combines people leadership with budget oversight and business case development, and includes Microsoft 365 and cloud services. Visa sponsorship is not offered, so candidates must already hold the right to work.
Whatthe job involves
- Lead and develop the Council's ICT Operations & Support Team
- Ensure reliable, resilient and secure ICT services across the Council
- Manage ICT infrastructure, networks, cloud services, telecommunications and business systems
- Lead cyber security, information governance, business continuity and disaster recovery arrangements
- Manage ICT contracts, suppliers and service level agreements to deliver value for money
- Oversee ICT operational and capital budgets
- Develop business cases, procurement exercises and investment proposals
- Advise senior managers, elected members and stakeholders on ICT matters
- Significant experience managing ICT operations within a complex organisation
- Experience leading ICT support and infrastructure teams
- Experience managing suppliers, contracts and service level agreements
- Proven budget management and financial monitoring experience
- Experience managing Microsoft 365 and cloud-based services
- Strong knowledge of ICT infrastructure, networking, cloud services and telecommunications
- Sound understanding of cyber security, risk management and information governance
- Excellent leadership, communication and stakeholder management skills
- Ability to drive service improvement, innovation and organisational change
- Right to work authorisation in the UK
- Commitment to professional development and ongoing learning
- Local government or public sector ICT environments
- Microsoft Azure and modern workplace technologies
- ITIL service management practices
- Cyber Essentials, ISO
27001, PSN or similar frameworks - Development of ICT strategies, roadmaps and digital transformation programmes
- ICT procurement and business case development
- Flexible working
- Pension scheme
- Free on-site parking
- Personal and professional development opportunities
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