ServiceNow Consultant - SC Clearance Required

At IBM Consulting UK Future Now, you’ll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors.

At IBM Consulting UK Future Now, you’ll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors.

You’ll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you’ll work on meaningful, high profile programmes that stretch your skills and accelerate your growth.

We invest heavily in you—supporting continuous learning, in demand skills development, and long term career progression. You’ll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique.

• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.

As a Service Now Package Consultant at IBM, you will play a key role in delivering Service Now solutions across complex UK public-sector programmes. Working with government departments and public-sector organisations, you will help clients maximise the value of the Service Now platform by translating business and operational requirements into secure, scalable and maintainable solutions.

You will work collaboratively with clients, Service Now specialists, architects, developers, project managers and wider delivery teams to design and implement solutions that meet business objectives while adhering to public-sector standards, governance and security requirements.

• Gather and translate business requirements into Service Now solutions, user stories and functional designs.
• Configure and implement Service Now applications, workflows, automation and integrations.
• Advise clients on Service Now best practices, platform capabilities and process improvement.
• Support the full delivery lifecycle, including design, configuration, testing, deployment and post-go-live support.
• Work collaboratively with architects, developers and delivery teams to deliver high-quality solutions.
• Facilitate client workshops and communicate effectively with technical and non-technical stakeholders.
• Support Agile delivery, including sprint planning, backlog refinement, reviews and retrospectives.
• Ensure solutions meet IBM, client and UK public-sector security, governance and compliance requirements.
• Maintain clear technical and functional documentation and support knowledge transfer.
• Promote a configuration-first approach and minimise unnecessary customisation.
• Contribute to continuous improvement, platform upgrades and Service Now transformation programmes.
• Maintain and comply with UK SC Security Clearance requirements when working on sensitive public-sector projects.

Bachelor's Degree

• Proven experience delivering Service Now implementations, configurations and enhancements in enterprise environments.
• Strong knowledge of Service Now platform capabilities, workflows, automation and integrations.
• Experience translating business and technical requirements into Service Now solutions and functional designs.
• Understanding of ITSM processes, including Incident, Problem, Change, Request and Knowledge Management.
• Experienc…