Senior Infrastructure Engineer

This post sits in the DDaT Infrastructure team within the university's IT Services department, which runs its information and technology services. The work centres on maintaining and improving core systems, handling third-line incidents, requests and projects, and deploying and monitoring servers and printing. It is hands-on, covering the campus and remote university sites, with occasional out-of-hours cover on an on-call rota and at least two days a week on site.

Visa sponsorship is not available, so applicants must already have the right to work in the UK.

• Diagnose and resolve assigned incidents and requested work items
• Support infrastructure systems defined in the IT Service Catalogue
• Carry out third-line BAU work and projects assigned by the team manager
• Act as a hands-on technical resource across campus and remote university sites
• Resolve first-contact enquiries or escalation to the team or expert per process
• Deploy new servers and work packages correctly, configured for monitoring
• Work with third-party suppliers to verify delivery and readiness of software and hardware
• Manage inventory, administration and deployment of hardware and software to policy
• Ensure operational policies, standards, configurations and process tasks are followed
• Configure, allocate and monitor the printing estate
• Keep documentation accurate and up to date, including process maps and configuration records
• Collaborate within the infrastructure team to resolve incidents, problems and requests for students and staff, in plain language and with a customer focus

• Relevant professional IT certification, or experience in a similar role

• Experience of operational activities such as support, monitoring and troubleshooting incidents

• Experience in at least four of:
  Windows 11, Windows Server 2019/2022/2025, Active Directory and Group Policy, Exchange Online, Office 365, end user devices and Microsoft applications
• Experience in at least four of:
  Storage Spaces, VMware, Hyper-V, Nutanix, Linux/Unix, Rubrik, Logic Monitor, identity management, MS Certificate Services, Azure/AWS and Azure MFA, Power Shell, printing, AI technologies
• Experience working as part of a team, giving excellent customer service to students and staff

• Right to work in the UK, with no sponsorship available

• Excellent organisational, verbal, written and interpersonal skills, building rapport with colleagues, staff and students
• Able to adapt to organisational change and technological advances, keeping skills up to date
• Calm and polite under pressure, meeting tight deadlines
• Integrity, professionalism and commitment to confidentiality and ethical standards
• Able to travel to remote sites and work alone on own initiative, occasionally out of hours
• Able to join the on-call rota and attend campus at least two days a week

• ITIL V3 or V4 Foundation certification