Fraud Investigator - Claims

Position: Fraud Investigator -Home Claims
Fraud Investigator
-Home Claims page is loaded## Fraud Investigator
-Home Claimslocations:
Leicester / Hybrid:
Bexhill / Hybrid time type:
Full time posted on:
Posted Todayjob requisition :

** Fraud Investigator – Home Claims
***
* Location:

** Bexhill or Leicester (Hybrid – one day a week in your chosen office)
** Welcome to Hastings Direct – Pam Angel – HR Director
** We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4

Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeat

HD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.  We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.
** Role overview
** Reporting into one of our Home Fraud Team Leaders, you’ll be tackling a mix of suspected fraudulent claims across contents and buildings insurance and be working closely with our Operational Teams, Suppliers and wider Fraud Teams to identify and respond to fraudulent claims. Your goal will be in supporting Hastings Direct in delivering a market leading fraud defence for Household/Home Claims – a business area that has expanded exponentially over the past 12 months!
** Job details – you’ll need to have demonstrable experience in:
*** Conducting detailed reviews of newly identified claims which are of concern, and where appropriate, provide guidance and feedback to the wider teams within Claims
* Conducting investigations on claims where we hold a suspicion of fraud
* Conducting desktop investigations, formal interviews, liaising with suppliers and using intelligence solutions systems
* Supporting the design of relevant fraud processes
* Acting as a technical referral point for Home Claims Handlers, to support fraud identification
* Tackling a mix of suspected fraudulent claims across contents and buildings
** Essential skills/experience:
*** Has a technical fraud background within insurance or has strong experience of household/home/property claims
* Strong overall claims understanding – familiar with the end-to-end claims journey
* Capable of making decisions and challenging the status quo – able to utilise strong communication skills and engage with a varied audience
** The interview process:
** Our interview process involves the below:

* Recruiter screening call
* 1st stage interview with hiring leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

** Regrettably, we are unable to offer sponsorship for this role.
**** Benefits:
** In addition to a competitive salary you will also receive…
** Flexible working** –we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
** Competitive bonus scheme**- all colleagues are eligible for our annual 4

Cs performance bonus
** Financial wellbeing** – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
** Mental wellbeing programme** – we have the thrive mental health…