SME Account Handler

Location: Leicester (On - Site)

Package: Negotiable + Benefits

We've been looking after our clients for over 25 years and we're looking to add to the team to ensure our clients have the best advice possible on hand at all times.

Our growth and retention rates are fuelled by our people, so we want to look after them and make sure they can do what they do best - look after clients, this role is key to ensuring the team can carry on pushing forwards to win and retain more clients in the region.

Accordingly, we'd be interested in talking to Account Handlers who are comfortable in dealing with a broad range of small and medium sized clients or Personal Lines account handlers who are looking to step up.

On a day-to-day basis you'll be:

Assisting clients with renewals, mid-term adjustments, documentation queries and quotations for additional products

Working closely with the account executives on larger cases

Building strong relationships with clients and insurers to maximise retention levels

Ensuring documentation and systems are accurate

Working in a compliant and timely manner on all cases.

Liaising with both internal and external stakeholders

What's on offer:

A fantastic team environment within a business that are growing at over 20% year on year and some excellent career prospects

A negotiable starting salary with regular 1-2-1's coupled with the standard benefits package (Holiday, Pension etc.) and a culture built around developing its staff

Full support for professional qualifications

Your experience:

You'll have a solid grounding in commercial and with exposure to the main commercial insurance products including Property, Liability, Fleet, PI, D & O, Cyber and packaged solutions

Your skill set should include strong communication (both written and verbal), negotiation, relationship and stakeholder management, IT and influencing skills coupled with an eye for detail.

You should also be comfortable in dealing with customer enquiries via phone, face to face and email.