Scope Assessor - Claims

Role overview

As a Scope Assessor, you will provide technical assurance across Hastings Direct Home Insurance claims by reviewing repair schedules and reports produced by internal teams and external supply chain partners. Your responsibilities include ensuring policy terms and conditions are applied correctly, repair scopes are accurate and proportionate, and claim settlements are fair, consistent, and controlled to minimise leakage. You will help maintain technical quality, support good customer outcomes, and protect the business from leakage.

Key duties include:

• Reviewing repair schedules, reports and associated claim documentation from internal claims teams and external supply chain partners.
• Using repair scheduling tools, rates and technical knowledge to challenge estimates and ensure fair and proportionate costs.
• Assessing technical accuracy, completeness and alignment to the Hastings Scoping Philosophy.
• Identifying potential leakage, over‑scoping, under‑scoping, duplication or inaccuracies in repair schedules and settlement calculations.
• Providing clear, evidence‑based feedback and recommendations to improve technical accuracy and consistency across claims handling.
• Supporting assurance activity by highlighting trends, recurring issues and opportunities for process or supplier improvement and maintaining accurate records of reviews completed.
• Contributing to continuous improvement initiatives within Home Claims to strengthen technical standards and control indemnity spend.

• Deep understanding of building pathology, including identification of likely causes of damage and appropriate repair methods.
• Strong working knowledge of home insurance policy terms and conditions, including coverage, exclusions and limits as they apply to claim outcomes.
• Practical experience with repair scheduling tools and scoping platforms, and reviewing repair schedules, estimates, reports and settlement values in a home claims setting.
• Outstanding attention to detail, able to detect inconsistencies, omissions and cost inaccuracies.
• Customer‑focused mindset balanced with strong commercial awareness.

• Competitive salary and performance bonus.
• Flexible hybrid working.
• Financial wellbeing package: life assurance cover, income protection, matched pension contributions up to 10%.
• Additional perks: discounts, cashback, free independent mortgage advice, mental wellbeing programmes, 25 days annual leave + bank holidays.

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.