Major Loss Claims Handler - Catastrophic Injury

Major Loss Claims Handler – Catastrophic Injury

Location:

Leicester, London or Bexhill (hybrid with good flexibility)

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4

Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

As we continue our growth here at Hastings Direct, we’re now looking for a couple of Major Loss Claims Handlers, handling Catastrophic Injury. You’ll be part of a dynamic and forward thinking team who are on a journey to become the market leading large loss team in the country. We have exceptionally strong technical capability within our department and we’re extremely proud of that!

As we’re passionate about developing our colleagues from a technical and commercial perspective, we often have a quicker development journey than many other places!

• Proactively managing your own portfolio of high value complex injury claims with a financial handling authority of at least £3m – with any claims handled outside your agreed authority limit being referred in accordance with our referral process
• Driving early and speedy resolution of claims by engaging with customers, insurers, legal and medical professionals and any other stakeholders to resolve claims efficiently – ensuring all new and internally reallocated claims are reserved within our SLA’s
• Providing coaching, mentoring and training, as well as acting as a technical referral point and mentor for our wider claims handling teams – driving a commercial view through referral replies and utilising these to enhance claims handling expertise
• Carrying out technical audits and recording your findings, identifying and highlighting any knowledge shortfalls or trends and providing recommendations on how to rectify these, sharing feedback in a constructive and appropriate manner
• Working alongside the Seniors in the team and get involved where required, such as assisting in the organisation of our Bi-Annual Tech Forum and undertaking various strategic projects to ensure that we as a team continue to evolve and stay a step ahead of industry trends and performance
• Maintaining Reinsurer confidence by liaising with them in a professional and timely manner, ensuring claims are reported and regular updates are provided in accordance with our Reinsurance treaty

• Substantial knowledge and experience of settling claims in excess of £1m (including litigation) with current ownership of a claims handling authority of at least £3m
• Strong indemnity and liability knowledge, with an understanding of the Civil Procedure Rules, Serious Injury Guide, The Rehabilitation Code and litigation procedures
• Excellent problem solving skills coupled with a proactive approach to work – able to work under your own initiative and prioritise own workload
• Strong communication skills – able to demonstrate a high degree of influencing and…