Home Claims Scoping Specialist

• Provide technical assurance across Hastings Direct Home Insurance claims by reviewing repair schedules and reports produced by internal teams and external supply chain partners
• Ensure policy terms and conditions are applied correctly, repair scopes are accurate and proportionate, and claim settlements are fair, consistent, and controlled to minimise leakage
• Maintain technical quality, supporting good customer outcomes, and protecting the business from leakage
• Assess potential leakage, over-scoping, under-scoping, duplication or inaccuracies in repair schedules and settlement calculations
• Provide clear, evidence-based feedback and recommendations to improve technical accuracy and consistency across claims handling
• Contribute to continuous improvement initiatives within Home Claims to strengthen technical standards and control indemnity spend

• Deep understanding of building pathology, including the ability to identify likely causes of damage and appropriate methods of repair
• Strong working knowledge of home insurance policy terms and conditions, including how cover, exclusions and limits apply to claim outcomes
• Practical experience of using repair scheduling tools and scoping platforms, alongside experience of reviewing repair schedules, estimates, reports and settlement values within a home claims setting
• Outstanding attention to detail – able to identify inconsistencies, omissions and cost inaccuracies
• A customer focused mindset, balanced with strong commercial awareness

Demonstrates expertise in building pathology and home insurance policy terms, ensuring accurate repair scopes and fair claim settlements. Focuses on technical quality and continuous improvement to enhance claims handling and minimize leakage.

• Building Pathology Expertise
• Home Insurance Policy Knowledge
• Repair Scheduling Tools Experience
• Attention to Detail
• Customer Focused Mindset

• Claims Handling
• Technical Assurance
• Leakage Minimization
• Repair Scopes
• Settlement Calculations

• Repair Scheduling Tools
• Scoping Platforms