Account Handler

Ready for your next career move?If you're looking for an opportunity where you can build a rewarding career, develop new skills and be part of a supportive and successful team, we'd love to hear from you. We're recruiting Insurance Account Handlers to join our friendly and growing teams across the UK. Whether you're an experienced insurance professional or looking to start an exciting new career, this could be the perfect opportunity for you.

• Monday to Friday working hours with no weekend shifts, some opportunities will be hybrid, some will be office based
• A competitive salary based on your experience
• A generous bonus structure
• Comprehensive training and ongoing development
• The chance to build a long-term career with one of the UK's largest independent insurance brokers
• A supportive culture where your contribution is recognised and valued

As an Insurance Account Handler, you'll play a central role in delivering an outstanding experience for our clients. You'll help manage a portfolio of customers, supporting them throughout their insurance journey, from new business and policy changes through to renewals. As a trusted point of contact, you'll work closely with clients, insurers and colleagues to ensure queries are resolved efficiently and service standards remain exceptional.

No two days are the same, making this a fantastic opportunity for someone who enjoys building relationships, solving problems and delivering great customer service.

• Supporting the day-to-day management of an assigned client portfolio
• Helping achieve retention, cross-selling and referral targets
• Building strong and lasting relationships with clients and insurer partners
• Acting as the first point of contact for client and insurer enquiries
• Responding proactively to requests and resolving issues efficiently
• Checking insurer documentation and resolving discrepancies before issuing to clients
• Maintaining accurate client records in line with company processes and regulatory requirements
• Delivering a professional and responsive service via phone, email and other communication channels

For some opportunities, previous insurance experience will be essential. For others, we're equally excited to hear from school, college or university leavers, as well as individuals looking for a career change. What matters most is your attitude, enthusiasm and willingness to learn. If you're new to insurance, we'll provide full training and support through our award-winning Learning & Development team.

• Put customers at the heart of everything they do
• Bring energy, initiative, and a proactive mindset
• Communicate confidently with clients over the phone and via email
• Thrive as part of a collaborative and supportive team
• Adapt positively to change and enjoy working in a fast-paced environment
• Demonstrate honesty, integrity, and professionalism in everything they do

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service
• Opportunity to progress your career across the entire Ardonagh family
• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we celebrate…