Desktop Surveyor - Claims

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4

Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

You’ll be responsible for providing a customer focused and cost-effective service through virtual surveying. You’ll assess our customers’ property damage, the need for remediation, or replacement, using our in-house software – and aim to settle the claim for the customer, always following and contributing to our philosophies. By virtually assessing the scene of the loss or event, you’ll gather relevant information, document the findings and prepare and delivery the claim decisions and solutions to our customers.

• Investigating, managing and reporting on a varied range of surveyed claims
• Liaising with customers, determining policy cover and legal liability investigations, establishing the loss value and any associated costs
• Handling and settling via desktop a varied range of incidents
• Ensuring all claims are managed properly, fairly and with integrity, producing reporting which demonstrates this
• Maintaining high standards of communication with internal stakeholders and providing information on significant claims trends
• Participating in the policy wording and claims handling enhancement working group and contributing to the claims auditing process

• Experience of investigating and handling domestic property claims
• Excellent knowledge of current case law, settlement methods, building regulations, market pricing and flood/escape of water/fire damage management best practices and principles
• Good knowledge and day to day experience around claims scoping and management software

• Recruiter intro/screening call
• 1st stage interview with Surveying Manager and Surveying Team Leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website.

Regrettably, we are unable to offer sponsorship for this role.

• Flexible working –we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
• Competitive bonus scheme
  - all colleagues are eligible for our annual 4
  
  Cs performance bonus
• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes –…