Commercial Executive - Motor Claims

Job Title:
Commercial Executive – Motor Claims

Location:
Leicester, London or Bexhill (all hybrid)

Welcome to Hastings Direct

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4

Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

As one of our Commercial Executives, you’ll be supporting the growing review and sophistication behind understanding our claims inflation and what opportunities are out there to offset that inflation. This role offers a great opportunity to set the tone for commercial trading insight and drive changes to improve our claims performance.

• Actively supporting our Commercial Manager to deliver our claims strategy, implementing agreed initiatives and owning key parts of these commercial initiatives where required
• Supporting the identification and development of insight into inflationary elements of the books of claims, bringing to life the underlying elements and drivers of change through the analysis of data and market insights
• Actively seeking input and engagement from various experts throughout claims (both internally and externally) to understand internal and external influences
• Supporting the creation of all necessary MI, working with various teams/departments and external suppliers and closely monitoring the performance of claims overall, identifying emerging trends and changes in claim behaviours
• Developing own knowledge of market movements through internal review and external macro which may impact our commercial performance and working quickly with our Commercial Manager to mitigate any impact to our processes or performance
• Working collaboratively with other project teams in respect of projects and initiatives which incorporate elements impacting our book of claims and providing support and input to ensure project success

• Strong analytic skills – able to consume, manipulate and interpret Claims data to bring clarity and insight into commercial performance
• Strong data visualisation skills, using appropriate tools (such as Excel or PowerBI) to bring data to life for differing stakeholders
• Experience in customer claims management – with experience in underwriting insurance pricing practices and segmentation being highly advantageous
• Strong commercial acumen – comfortable working with the mechanics of a P&L and drivers of performance – and able to support the delivery of change effectively within a matrix organisation

• Recruiter intro/screening call
• 1st stage interview with hiring leader
• 2nd interview with hiring leaders leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability…