More jobs:
Service Coordinator
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-06-17
Listing for:
Otis
Full Time, Contract
position Listed on 2026-06-17
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
Role Overview
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity.
Otis is growing and we are recruiting a Service Operations Coordinator within the Customer Care Centre Team, based in Leicester. The hours of work will be 8:00am to 4:00pm Monday to Friday.
On a typical day you will:
- Complete daily analysis for all shutdown lifts both new and existing across each region within the UK
- Provide daily updates to both field operations and customers for shutdown status
- Provide additional support to both field operations and customers when service is delayed
- Complete daily reviews for open calls to ensure they are closed correctly within the agreed SLA
- Review follow up calls weekly and close
- Support insurance work requests where immediate and timed defects are identified to action within the agreed SLA
- Be the voice of the customer when issues have been by escalated bringing concerns to the relevant stakeholders
- Arrange permits for engineers to attend some sites when required.
- Offer quality call handling promptly and efficiently as overflow
- Familiar with Field Operations processes
- Excellent interpersonal and communication skills
- Customer-centric mindset with excellent pro...
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