Service Coordinator

Job in Leicester, Leicestershire, LE1, England, UK

Listing for: Otis

Full Time, Contract position
Listed on 2026-06-17

Job specializations:

Language/Bilingual
Technical Support

Position: Service Coordinator (Fixed Term Contract 12 months)
Role Overview
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity.

Otis is growing and we are recruiting a Service Operations Coordinator within the Customer Care Centre Team, based in Leicester. The hours of work will be 8:00am to 4:00pm Monday to Friday.

On a typical day you will:

Complete daily analysis for all shutdown lifts both new and existing across each region within the UK
Provide daily updates to both field operations and customers for shutdown status
Provide additional support to both field operations and customers when service is delayed
Complete daily reviews for open calls to ensure they are closed correctly within the agreed SLA
Review follow up calls weekly and close
Support insurance work requests where immediate and timed defects are identified to action within the agreed SLA
Be the voice of the customer when issues have been by escalated bringing concerns to the relevant stakeholders
Arrange permits for engineers to attend some sites when required.
Offer quality call handling promptly and efficiently as overflow

What you will need to be successful:

Familiar with Field Operations processes
Excellent interpersonal and communication skills
Customer-centric mindset with excellent pro...

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