Lead, Logistics; Vendor Returns

Position: Lead, Logistics (Vendor Returns)
Location: East Midlands

* Lead the day-to-day coordination of the Amazon VRET operation, ensuring delivery aligns with agreed customer expectations and service requirements.
* Manage daily operational workflow, ensuring service levels and customer commitments are achieved.
* Monitor workload, productivity and operational KPIs across the team.
* Provide guidance and direction to team members and operational stakeholders supporting the VRET operation, ensuring service consistency and operational excellence.
* Act as the escalation point for operational issues, customer concerns and service risks relating to the VRET activity.
* Ensure customer delivery appointments are arranged and managed within agreed service levels.
* Maintain excellent relationships with Amazon customer stakeholders, warehouse partners and transport providers.
* Manage exception activity, including failed deliveries, customer refusals, inventory discrepancies and delivery rebooking requirements.
* Ensure all customer communication is professional, timely and solution focused.
* Analyse operational performance data and identify opportunities for improvement.
* Produce and maintain operational reports, dashboards and tracking tools.
* Support automation and technology initiatives that improve operational accuracy and efficiency.
* Develop and implement new procedures to improve service quality and operational productivity.
* Ensure compliance with all company processes, SOPs and customer requirements.
* Strong logistics leadership and people management capability.
* Excellent organisational and planning skills.
* Ability to prioritise workload and manage competing deadlines.
* Strong commercial awareness and customer focus.
* Excellent communication and stakeholder management skills.
* Analytical mindset with strong problem-solving capability.
* Ability to influence across departments and operational functions.
* Positive, proactive and resilient approach.
* Continuous improvement mindset with a focus on operational excellence.
* Experience supporting operational service delivery, customer accounts or logistics coordination activities.
* Previous experience within transport, logistics, warehousing or supply chain operations.
* Strong understanding of inventory control and operational processes.
* Experience managing customer-facing service activities.
* Experience supporting customer stakeholder relationships and operational performance reviews.
* Proven ability to manage multiple priorities in a fast-paced environment.
* Experience using Microsoft Office applications, particularly Excel and Outlook.
* Strong reporting and analytical skills.### Join Our Talent Community We're looking forward to getting to know you! Introduce yourself to our talent acquisition team and we'll get in touch if there is a role that aligns to your background.