Customer Service Manager

Location: Aylestone

A global manufacturer of advanced engineering products & services to the Aerospace, Automotive and High Technology sectors has a new vacancy for a Customer Service Manager to join its European head office and central manufacturing plant. The successful candidate will lead and manage the team while taking a hands-on approach to resolve customer issues, candidates are sought with experience in a B2B customer service leadership position.

The Role

Manage the day-to-day activities of the Customer Services Team to achieve business objectives.

Lead and mentor the team to develop individuals and ensure succession planning.

Identify and implement departmental and business continuous improvement.

Work cross functionally within the Sales, Commercial and deliver team to drive business performance and improvement.

Support the team in customer, business and order book reviews.

Communicate with customers to deliver customer satisfaction.

Occasional travel to customers and attend trade shows where required and appropriate.

Ensure that all departmental reporting requirements are completed in an accurate & timely manner

Ensure department procedures are kept up to date and amended in line with any corrective action identified

The Person

Experience in a Business-to-Business Customer Service Leadership position.

Previous experience working in a complex product-based environment, complex manufacturing preferred (aerospace, automotive, defence, high technology, etc).

Excellent leadership skills with ability to coach, mentor & influence.

Professional approach with the ability to develop effective working relationships.

Strong business acumen and manufacturing awareness.

Can do attitude, with a determined and positive outlook.

Working knowledge of ERP systems