Deputy Practice Manager

Job Summary

The role involves working closely with and supporting the Practice Manager in day‑to‑day operations of the practice to ensure that staff are supported by providing leadership, management and guidance. The Deputy Practice Manager is a critical role within the Senior Management Team (SMT). The SMT is led by the Practice Manager and consists of the Deputy Practice Manager, a Data Specialist Manager, a Finance Manager, and a Patient Services Manager.

Managers with large teams are supported by Team Leaders within their respective departments. The Deputy Practice Manager will be expected to deputise for the Practice Manager in their absence. Some flexibility is required, as you may sometimes need to work additional or alternative hours to cover for colleagues.

We are a long‑established practice with approximately 22,000 patients. We are a very friendly team comprising 54 staff members serving patients across Biggleswade, Sandy, Langford and the surrounding areas.

• Pay scheme: Competitive salary based on previous senior management experience
• Contract: Permanent
• Working pattern: Full‑time
• Job locations: Saffron Health Partnership, Saffron Road, Biggleswade, Bedfordshire, SG18 8DJ
• Reference number: A4303‑26‑0000

• Regulation and Compliance
  • Implement systems to ensure compliance with CQC regulations and standards
• Staff
  • Review and update staff job descriptions and person specifications, ensuring all staff are legally and gainfully employed
  • Act as the administrative lead for recruitment, including placing adverts and conducting pre‑employment and DBS checks
  • Organise and oversee staff induction programmes, periodically reviewing them for effectiveness and making recommendations for updates as required
  • Manage the annual in‑house staff survey process
  • Undertake regular supervision meetings and annual appraisals with line managed staff
  • Lead on practice team wellbeing initiatives
  • Lead on organising practice team events, such as the Christmas party
  • Lead on organising annual face‑to‑face Basic Life Support training for the clinical team
  • Oversee and maintain training records for the practice team
  • Support the Practice Manager with the effective management of disciplinary and grievance issues
  • Identify training needs and delivering training where appropriate
  • Work with and support the PCN Training Lead by suggesting topics for internal training for non‑clinical staff delivered in protected learning time
• Information & Technology
  • Lead on the management of the clinical system (Systm One), including ensuring IT security and information governance compliance, and responding to and resolving local IT issues
  • Work with the PCN Digital & Transformation Lead to manage the practice’s communications channels (e.g. website and social media)
  • Develop searches, reports and audits on the clinical system (Systm One), as required
  • Review and update clinical templates ensuring they remain current
• Premises
  • Manage supplier contracts (e.g. cleaning, consumable supplies etc), including contract renewals, and deal with any issues that arise
  • Manage a budget for purchases of consumables and equipment
  • Manage supplier contracts (e.g. cleaning, utilities, insurances etc), including performance management, renewals and sourcing best value
  • Oversee the work of and provide support to the Facilities Supervisor
  • Manage premises health and safety, undertaking risk assessments and mandatory training as required
• Service Delivery and Development
  • Manage DNAs, including identifying patients who repeatedly DNA and devising solutions to reduce occurrences
  • Participate in production of practice development plans
  • Review, update and roll out the latest version of the practice Business Continuity Plan annually, or sooner if required.
  • Undertake Data Protection Impact Assessments for new services and processes
  • Participate in planning and roll out of new services and processes
  • Provide colleagues with support to ensure effective delivery of services
  • Monitor and disseminate information on safety alerts and other information relevant to the wider team
  • Lead in providing support to the practice’s Patient Participation Group
  • Together with the Practice Manager attend…