Responsive Repairs Manager

We are seeking an experienced Responsive Repairs Manager to lead and oversee a busy Local Housing Authorities property services function on an interim basis. This is a hands-on role for someone passionate about delivering high-quality services to residents and improving operational performance.
About the Role
You will lead a team of regional surveyors and property officers, managing the delivery of responsive repairs, voids, and planned / cyclical works. You’ll ensure contracts, budgets, and service standards are met, and drive improvements in customer satisfaction, compliance, and value for money.
This is a great opportunity to step in as an interim leader and make an immediate impact in a supportive, values-driven organisation.

Key Responsibilities

* Lead and manage a regional property services team

* Oversee responsive repairs and voids services, ensuring high standards and timeliness

* Manage contractors, planned investment programmes, and budgets

* Implement process improvements and continuous service enhancements

* Ensure compliance with housing legislation, H&S regulations, and organisational policies

* Work closely with housing, finance, and leasehold teams

* Serve a diverse resident base, including vulnerable people with physical, learning, or mental health needs
About You

* Significant experience managing property services in social housing

* Expertise in responsive repairs, voids, and planned programmes

* Strong leadership and team development skills

* In-depth knowledge of housing, tenancy, leasehold, and H&S legislation

* Experience delivering service improvements, budgets, and contract management

* Comfortable working with vulnerable residents and multi-disciplinary teams
Additional Information

* Interim role – 3 months initially

* Hybrid 2/3 days in office

* DBS check required

* Flexible location with some regional travel

* Immediate start preferred
If you are a proactive, hands-on leader looking to make a tangible difference in property services, we would love to hear from you