Service & Installation Manager

Service & Installation Manager - Security & Fire | Up to £55,000 | East Midlands

This is a key leadership role responsible for managing the delivery of both service and installation projects within the security systems division. The role oversees a team of employed and subcontract engineers, ensuring work is delivered safely, efficiently, and to a high standard. Working closely with internal teams and clients, you will play a critical part in maintaining service quality and supporting continued growth.

Success in this position will be driven by strong operational control, technical expertise, and effective team leadership.

• Lead and manage a team of approximately 10 engineers, including employed staff and subcontractors
• Oversee delivery of service, maintenance, and installation projects across security systems
• Plan and coordinate engineer workloads to maximise efficiency and meet client expectations
• Ensure all works are completed in line with company standards, client requirements, and industry regulations
• Act as the main point of contact for operational queries relating to service and installation delivery
• Monitor performance, productivity, and quality of work, implementing improvements where required
• Support recruitment, onboarding, and ongoing development of engineering staff
• Build and maintain strong client relationships, ensuring high levels of customer satisfaction
• Collaborate with senior management to support operational improvements and business growth
• Ensure full compliance with health and safety regulations and company procedures

• Proven experience in a management or supervisory role within the security systems industry
• Strong technical knowledge of CCTV, access control, and intruder alarms
• Experience managing both service and installation functions
• Demonstrable experience leading and motivating engineering teams
• Excellent organisational and planning skills
• Strong communication and client-facing abilities
• Good understanding of industry standards and compliance requirements

• Knowledge or experience within fire alarm systems
• Relevant industry qualifications or accreditations
• Experience managing subcontractor networks
• Familiarity with scheduling or service management systems

• Salary up to £55,000 depending on experience
• Company car or car allowance
• 25 days holiday plus bank holidays
• Opportunity to join a growing and well-established business
• Supportive and collaborative working environment
• Long‑term career progression opportunities

• East Midlands based
• Primarily office based with some flexibility
• Occasional site visits as required