Process Manager - Financial Support

Location

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Process Manager
- Financial Support

Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place, and then making them better. As a Process Manager, you will work with extended teams across the department and the wider UK business to manage and improve key business processes.

• Participate in Capital One's process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers.
• Use a variety of techniques and tools to define, manage and improve processes, such as Visual Management, Business Process Management, Lean, and Six Sigma.
• Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation techniques.
• Identify and manage risks to the process, building preventative and detective controls, partnering with risk management and data analysis teams to develop the right level of oversight and monitoring.
• Apply communication and change leadership skills to help drive key priorities like technology changes and continuous improvement.
• Identify operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes.
• Analyse and improve existing processes to ensure consistently great customer outcomes.
• Ensure that processes are compliant with enterprise standards and regulations.
• Partner with technology, multiple stakeholders (including intent owners, delivery teams, and vendors) to ensure change is delivered smoothly.
• Manage risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner.
• Identify any impacts to the risk environment, including new potential risks, and work with Analysts to create new controls where needed.
• Review processes end-to-end, from the perspective of the business, customers, and other key stakeholders, and identify opportunities to positively impact performance and assist the organisation in meeting its business objectives and goals.

• Keen attention to detail, able to understand key operational processes, systems, and technology.
• Understanding of collections processes is preferred.
• Experience in decision making and problem solving, and ability to combine business experience and insights from a range of sources to make effective recommendations.
• Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution aligns with the process definition.
• Strong business judgement, leadership, and integrity: able to bring a healthy, balanced approach to business with a strong customer focus.

This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office three days a week:
Tuesday, Wednesday, and Thursday. Many of our associates have flexible working arrangements, and we’re open to talking about an arrangement that works for you.

• Strong and diverse career progression opportunities.
• Capital One University training programmes and external training providers.
• Core benefits including pension scheme, bonus, generous holiday entitlement, and private medical insurance.
• Flexible benefits such as season-ticket loans, cycle-to-work scheme, and enhanced parental leave.
• Open‑plan work spaces and accessible facilities designed to inspire and support you.
• Full‑service gym, subsidised restaurant, mindfulness and music rooms at the Nottingham head office.

Capital One is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected status.