Workshop Assistant Manager

In line with strategic growth plans,Haynes Heritage Engineeringarelooking for an Assistant Manager to join our classic car workshop.

The primary responsibility of this role is to both reliably deputise for the Workshop Manager and play a strong supporting part in the running of our classic car restoration business, MOT,service and repair centre.

Haynes Heritage Engineering(HHE) is recognised as a centre of excellence for the restoration and preservation, servicing and maintenance ofclassic cars. We areseekinga workshopassistant managertohelp managethe day to dayrunningofourclassic car restoration business,includingMOTs,servicing and repairs.

Servicing vehicles for over 35 years,HHEspecialisesin classic cars, including restorations, MOTs,mechanical and paintwork.

HHEis part of Haynes Motor Museum, one of the leading museums and visitor attractions in the South West,you will join a dynamic and engaged team of over 120 staff and volunteers.

Haynes Motor Museum is an Arts Council England accredited museum, a registered charity, one of the leading museums and visitor attractions in the South West, and home to the UK’s largest exhibition of cars and motorbikes dating from the present day back to 1898. We welcome over 125,000 visitorsannually.

Weare an independent UK charity. All proceeds go towards delivering learningactivities to inspire current and future generations as well asconserving andpreserving our motoring heritage collection.

In support of the Charity, the Museum alsooperatesa Trading Company whichcomprises:

• Haynes Heritage Engineering, a commercial classic and modern classic car workshop, MOTfacilityand restorationcentre
• Conference Department,state-of-the-art conference facilities hosting corporate and private events
• Events, including monthly Breakfast Club car meets, summer evening events,autojumblesand the John Haynes Classic Car Show
• Café 750, the Museum’s in-house grab-and-go cafe.

With a team ofskilled andhighly dedicated engineers who offer specialist restoration and servicing to an extensive national and international client base. The team deliver the full spectrum of engineering disciplines; from ground-up restorationandbodyshopfabrication to mechanical work anda state-of-the-artpaintshop. Haynes Heritage Engineering is committed to providing the very highest standard of service,repairand restoration to our clients.

The ideal candidate will havepreviousexperience in supporting, administration, or management within a vehicle workshop, however we will consider anyone with relevant experience in other sectors and a real willingness to learn the motor sector.

Alongside this, a good technical understanding of vehicles and their components is essential, and the ideal candidate would have a keen interest in, passion for cars
-particularlyclassic.

The ideal candidate will also haveexcellentorganisational skills to ensure that parts, stock,invoice sand administrative tasks are dealt with accurately. A confident and initiative led approach isa mustwhen problem solving within the workshop environment.

Experience in providing accurate, and confidently delivered customer communication isa must, as this forms a vital part of our client’s journey and satisfaction.

This isa very rewarding opportunity for a candidate who wants to take ownership of the role and be heavily involved with rare, specialist and classic vehicleson a daily basis.

Reliably deputising for the workshop manager.

Ownership of MOT, service and selected customer journeys from enquiry and point of booking, through to invoicing.

Carrying out admin tasks that are requested by the Workshop Manager or wider Haynes Museum team.

Booking in parts and consumables,allocatingthem to the required jobs and any related returns.

Researching,locating and ordering parts/supplies for both smaller bookings and larger restoration projects.

Collecting and returning customer vehicles, as required.

Answering and fielding telephone calls and emails and then using own initiative to provide the informationrequiredto progress.

Gathering information from the technicians to ensure the client is both invoiced accurately and kept fully up to…