Portfolio Team Leader

Portfolio Team Leader

Department: YUR - 2035 - Commercial

Employment Type: Permanent - Full Time

Location: Leicester

Reporting To: Senior Commercial Manager

Compensation: £37,000 / year

Reports to: Senior Commercial Manager

Location: Leicester LE3 5BZ
– Fully office-based role

Working hours: Monday to Friday, 37.5 hours a week

We’re looking for experienced, talented, and ambitious professionals to join us on an exciting journey as we continue our rapid growth, based on our Leicester office. You’ll be joining the internal team at a pivotal stage, with the opportunity to make a meaningful impact on the future of customer service excellence within Yu Energy. Passionate, proactive, and motivated people are the driving force behind our success—and you could be part of that story.

As Team Leader, you will be responsible for leading a team of Portfolio Account Managers alongside direct management of a Portfolio Coordinator who supports the team’s day‑to‑day operations.

This role combines strategic leadership with operational excellence—ensuring high performance across complex account portfolios while maintaining strong delivery standards, efficiency and service quality. You will play a key role in driving commercial outcomes, supporting complex deals, and enabling your team to succeed through effective coaching, structure and support.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team, and you could be part of our success story.

Here’s a taste of what you’ll be doing:

• Lead, coach, and develop a team of Portfolio Account Managers, driving high performance and accountability; set clear objectives aligned to revenue growth and portfolio performance
• Conduct regular performance reviews, providing structured feedback and development plans
• Foster a high‑performance culture focused on ownership, proactivity and commercial delivery
• Provide oversight on high‑value deals, ensuring alignment with business objectives and risk appetite
• Drive portfolio performance ensuring customer lifetime value is central
• Ensure consistency and quality in account management practices across the team
• Oversee workload distribution and resource planning to maintain efficiency and SLA adherence
• Act as an escalation point for complex partner or commercial issues
• Drive operational improvements to enhance partner experience and internal efficiency

• Proven experience managing service teams
• Strong commercial acumen, with the ability to make strategic pricing and negotiation decisions
• Advanced stakeholder management skills, with the ability to influence at a senior level
• Strong analytical and problem‑solving capability, particularly in complex commercial scenarios
• Ability to balance strategic thinking with delivery and execution

• 24 days annual leave plus bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married, civil partnership, etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

We do not offer any visa sponsorship for this role. We can only accept applications from candidates who have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

#YUMP