Insurance Complaints Team Leader; Hybrid
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-07-14
Listing for:
Hastings Direct
Full Time
position Listed on 2026-07-14
Job specializations:
-
Management
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Insurance
Job Description & How to Apply Below
Hastings Direct is seeking a Complaints Team Leader to guide and develop a team of Complaint Resolution Specialists across Leicester and Bexhill, with a hybrid working pattern. You will ensure complaints are handled fairly, in line with FCA requirements and Consumer Duty principles.
The role focuses on coaching, performance management, and using MI to drive improvements in customer outcomes. Prior experience in regulated insurance and leadership is essential; join a supportive, customer‑centric
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