Account Manager

About the Role

A dynamic and creative local retail design consultancy is looking for a driven Account Manager who thrives on delivering standout visual experiences for stores and brands. This role offers the chance to work at the heart of a visionary client services team, where you’ll nurture partnerships across major accounts, providing strategic insight and building trust that leads to continued success and growth.

• £35,000 - £50,000
• Annual bonus
• Monday to Friday, 8:00am – 5:00pm (flexibility available)
• Hybrid working pattern (3 or 4 days on-site, 1 or 2 days WFH)

• Client Champion – Be the go‑to contact for key accounts, owning project delivery, profitability, and client satisfaction.
• Strategic Leadership – Drive commercial success through smart communication, competitor insight, and relationship management.
• Project Maestro – Lead projects from brief to delivery, managing timelines, budgets, and creative briefs with precision.
• Process Pro – Oversee every detail from CPAs to supplier orders, ensuring seamless execution and top‑quality results.
• Retail & Supplier Liaison – Build strong partnerships with retailers and suppliers to keep projects moving and clients happy.
• Trusted Business Support – Work closely with Directors, contributing to wider business goals and strategic initiatives.

• Extensive experience in a similar Account Management role within a POS/retail design business.
• Prior involvement in cardboard, acrylic, and print POS projects for major brands.
• Thorough, in‑depth knowledge of the retail design sector, with an up‑to‑date awareness of trends and industry developments.
• Sound understanding of the design and manufacturing processes.
• Skilled at carrying a project through its critical path, reliably meeting deadlines.
• Excellent at building long‑lasting client relationships.
• Self‑motivated, with a “can‑do” approach to any challenge, and a commitment to finding solutions.
• Takes a consistently positive, proactive and helpful approach.