Workplace Manager

Workplace Manager Direct naar hoofdinhoud gaan#Workplace Manager page is loaded## Workplace Manager Solliciterenremote type:
On-site locations:
Berkshire, GBRtime type:
Full time posted on:
Vandaag geplaatstjob requisition :
REQ
522987
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
** Workplace Manager
**** What This Job Involves:**### As the Workplace Manager, you will serve as the autonomous operational lead for integrated facilities management (FM) services across a multi-building campus environment. Operating independently as the sole JLL point person on-site, you will be accountable for end-to-end service delivery, operational excellence, client relationship management, and financial performance within a complex operational landscape.

This role requires exceptional autonomy, sound judgment, and the ability to lead through influence. You will foster a cohesive team culture among on-site JLL cleaning and engineering teams who matrix report into this role, integrating independently operating service lines into unified, client-focused delivery. You will build trusted relationships and drive alignment across multiple stakeholders including the client, internal JLL service teams, campus landlord facilities management, and neighbouring service delivery partners operating within the same estate.

A critical dimension of this role is your ability to create seamless coordination and shared operational standards across organizational boundaries, ensuring a unified campus experience whilst maintaining the agility to make independent operational decisions and respond to urgent situations with confidence and professionalism.
** What your day-to-day would look like:
**** Day-to-Day Operational Management & Decision-Making
*** Take full operational ownership of the site, making independent decisions on day-to-day service delivery.
* Approve emergency works and authorize necessary interventions to maintain business continuity, safety, and service standards.
* Execute work order management using CAFM system, ensuring completion rates within SLA parameters.
* Coordinate JLL-delivered cleaning and engineering services, ensuring consistent service delivery that meets or exceeds established SLAs and client expectations.
* Conduct regular site inspections and quality audits, documenting findings and working collaboratively with service teams and external partners to implement corrective actions and drive continuous improvement.
* Respond to urgent service requests and escalations with agility and professionalism, deploying resources effectively to minimize disruption and maintain exceptional workplace experiences.
* Lead emergency response coordination and business continuity planning, acting decisively in critical situations.
* Support appropriate staffing models and resource allocation across all functions.
** Stakeholder & Relationship Management
*** Serve as the primary point of contact for the client on all facilities matters, building trusted relationships through proactive communication, transparency, and responsive problem-solving.
* Build and maintain productive working relationships with campus landlord facilities management teams, understanding their operational priorities, service standards, and estate-wide initiatives.
* Collaborate effectively with neighbouring service delivery partners operating within the same campus, fostering open communication, shared problem-solving, and alignment on common goals such as health and safety, sustainability, and campus experience.
* Act as the escalation point for service delivery challenges, ensuring swift and effective resolution in collaboration with all relevant…