Lead Auditor - Home Claims

This role combines both operational leadership and technical claims audit experience. You'll lead, motivate and develop a team of Home Claims Auditors, ensuring the delivery of a robust and effective Audit function against business objectives. The role will also include completion of audits, operationally and externally, to enable Hastings to have assurance on the level of performance across Home Claims.

• Leading a group of colleagues to ensure successful outcomes are achieved, that delivery is maintained against schedules/SLA's and ensuring all 121's, team meetings and PDR's are completed
• Developing a complete understand of all internal and supplier claims processes, new commercial initiatives, best practices and understanding the impact of inefficient processes or poor outcomes on the customer journey, leakage, other financials and fraud
• Designing and developing relevant, effective audit approaches - capturing mechanisms which are flexible in nature to accommodate our changing business needs and allowing us to capture, monitor and measure performance
• Managing relationships with senior stakeholders within each Supplier, ensuring scoping, attendance, agendas and feedback is delivered effectively and completing and managing both on-site and remote risk-based audits across the suppliers
• Working with commercial teams, operational management and wider Claims leadership to effectively identify remedial actions, tracking and monitoring delivery and taking appropriate steps to deliver the financial benefits in line with objectives
• Managing root cause analysis for all, including systems and controls and complaints (including FOS) and recommending improvements that support the goal of reducing justified complaints, increasing renewal retention and complying with FCA regulations

  Strong audit experience, ideally within the external supplier space, in a regulated environment such as insurance or financial services

• Proven leadership experience - able to showcase strong coaching skills and team development
• Strong analytical skills and problem-solving skills - able to interpret MI to identify areas of risk and opportunity and showcase how to 'fix' the issues with a proactive approach
• Knowledge of home/household claims in an insurance setting is advantageous

  Welcome to Hastings Direct

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4

Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

• in addition to a competitive salary and £5k car allowance you will also receive…
• Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail
• Competitive bonus scheme - all colleagues are eligible for our annual 4
  
  Cs performance bonus
• Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
• Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• There's…